TWI is a four-year program that begins with a one-year assignment to a sponsoring industry and continues through a three-year Army assignment. The key objectives for participants include learning best business practices, leading-edge technologies, management and decision-making processes, and then applying them to Army procedures.
CW3 Brown began his assignment with Compass in September 2012. Throughout the year, he worked with 12 accounts within five sectors, including Eurest, Flik Independent Schools, Chartwells HE, Levy Restaurant and Morrison Healthcare.
Chief Warrant Officer Brown, why did you choose to enroll in the TWI program and how did it lead you to Compass Group?
I have a vision of improving the U.S. Army Food Service program. I knew that participating in TWI with Compass Group would be a catalyst for enhancing the current foodservice operation, and would help shape the next five to 10 years. I am the eyes and ears for my commander and I hope to bring back a different perspective.
Can you give us some highlights from the past year?
The main highlight has been collaborating with a diverse group of professionals…in education, business & industry, hospitals, and sports & entertainment. The one experience that stands out was working with Levy Restaurants at The Charlotte Motor Speedway with Nancy Hamlin, senior regional director of operations, and her team. We worked together on operations, monitoring food use and waste, accounting, and cost and labor savings.
What is the one thing you are most excited about taking back to the Army?
Experience, knowledge and impact! I have a great foundation to start implementing changes that can save the U.S. Army Food Service program countless dollars and also change the dynamics of how we feed the forces.
What’s next for you?
I have a service obligation of three more years. I will be assigned to the Quartermaster Center and School at Ft. Lee VA. In October I will be the new Chief of the Food Management Assistance Team (FMAT). I will be traveling all over the world assisting with compliance of the Army’s food service policies and procedures in all of our dining services areas.
What advice or tips do you have for the incoming TWI Chief Warrant Officer?
Treat each account as a completely separate entity. Each account brings to the table diverse view points and ways of doing business. Be open, and first and foremost, have fun!
CW3 Paul R. Brown is a graduate of the University of North Carolina at Pembroke with a BA in Criminal Justice. He was commissioned a Warrant Officer, Food Service Technician in 2004. He is a graduate of the Warrant Officer Staff course and the Warrant Officer Advance Course. CW3 Brown has over 22 years of service. His son attends college.
- Veronica Ospina, Senior Manager, Corporate Communications, Compass Group